Poor customer service

I have been trying to get a paid up letter from woolworths for more than 2 weeks now. Every time they send me the wrong information and I've tried explaining my situation many many times. No one ever gets it right.

Prior to this I've complained about their poor customer service at the stores. And have had no joy or feedback.

I sit on the phone with them for more than 30 minutes at a time. If the call drops while talking to an agent, no one bothers to call back.

I'm so tired of wasting my time, emails and airtime on them!!! They are supposed to be one of the best stores and service providers but they are absolutely terrible at customer service.