Poor customer service

I always thought Woolworths provides the best customer experience and service but clearly I was wrong. I wanted to reactive my old account or open a new account with them and to my surprise am told that my old account was handed over and I should get a paid up letter. I called the Company I was referred to and they said they have no records of the account on their side, since then am just sent from pillar to post by Woolworths. Very disappointed, I didn't expect this from them.