Poor Customer Service

I am writing to express my frustration with the service at W Café Jean Crossing, which has been consistently below the standard expected from the Woolworths brand.

The café's advertised opening time is 07:30 AM, and I visit daily for coffee. However, I frequently experience delays of 10 to 30 minutes before I am able to make a purchase. Today, I was informed that the café could not open because the manager was unavailable—which is completely unacceptable.

It is disappointing that customers are inconvenienced due to internal operational issues. I believe W Café can do better in ensuring reliable service. Please address this matter urgently to improve the experience for your loyal customers.