Poor Customer Service

From: Sent: Friday, 12 February 2021 12:33 To: '***' <***> Cc: '***' <***>; '***' <***> Subject: FW: ID : ***

Hi

I guess no one cares about the pathetic service I am getting from Woolworths

From: Sent: Thursday, 11 February 2021 11:34 To: '***' <***> Cc: '***' <***> Subject: ID : ***

Good Day

Hope my email finds you well

I am a very irate and disappointed customer right now, I opened a Woolworths store card around October or November I was advised whenever I am making a purchase I need to bring my ID. ***** was committed on my account in December meaning it was an inside job because the person did not produce an ID when they purchased, I did not know until I attempted to use my account of which that was when I was told my account was blocked and that was 1st week of December and I was supped to buy my son xmas clothes

An investigation was done and it took 2 months for the investigation and mind you I had to call as Woolworth don’t care about their customers, only when I called to follow up on the 27th of Jan I was told the matter was resolved I spoke to a gentlemen on the 27th who said he is ordering 2 cards for me primary holder and secondary card when I got to Woolworths Westgate I found only 1 card was received my mothers card Zanele Zwedi was not received

When I called today morning at 10:27 I spoked to Mihlali who sounded sleeping and not even eager to help me he even told me to lower my tone of which I was not even shouting only when I told him I will take this matter to hellopeter he decided to apologize for the bad experience I am getting from Woolworths

1-I want you to investigate how did the ***** happen on my account? 2-Why did the consultant that I spoke to on the 27th did not order a secondary card for my mother so the cards can be delivered the same day to avoid me wasting petrol to go to woolworths 3-I want you to listen to todays call when I called the consultant was rude and refused for me to speak to a manager even told me I must lower my voice

I will also take this to hellopeter i am tired of Woolworths treating me like I am not valuable customer

Kindest Regards Nobuhle Dlamini *** ***