Poor customer service

On * Oct 2024 I app**** online for a Wrewards card. First I was asked for a lot of financial questions, although I did not want a credit card. Eventually my virtual store card was registered. But I also wanted a physical card. As I was unable to get through to a consultant by phone, I emailed my request to rewards. The next day I got an SMS advising me that a consultant will call me, which did not happen. I re-sent my email request again twice. I got again SMS messages advising me that a consultant will call me. But until today nobody called me! So I still don't know how I can obtain my physical card!