POOR CUSTOMER SERVICE

I was retrenched in August 2020. I continued paying my account on time. I spoke to a Customer service consultant at Mall of the South regarding my present financial state. She checked my account and noticed that i am covered in the event of retrenchment. She requested i email all the necessary documents to submit to their Head office. I received an email from the Head office stating acknowledging my settlement request. I went back to Mall of the South who apologized and stated their must be a misunderstanding for all necessary documents regarding retrenchment was emailed . To date im being harassed by MBD to pay amounts outstanding for both store and personal loan account. With this high rate of retrenchment stores are failing the consumer with empty promises they made.