Poor Customer Service

Being a loyal customer of Woolworths for more than a decade, I am very displeased with their service at the moment. I am currently residing in the Philippines and app**** for an additional store card for my daughter whom stayed behind to study at university. The application was approved and then the headaches started. The information received from the customer call center after various calls and my daughter physically going to the store to enquire, no help was given. My daughter left the store in tears as the Branch Manager were so rude to her which left me fuming. I am sorry to say Woolworths, you have lost touch with your customers and people like your Branch Manager mentioned should never be allowed to communicate with customers. I still have no solution to my problem and it seems that their is no hope to find one.