Poor Customer Service

Good day,

I app**** for a Woolworths store card a month ago at the Grove mall. I was advised that a consultant will contact me to complete the application he next which, which I received the call and when asked where I want to collect my card I said the Grove Mall which is closest to me, but I was told that they only give out paper cards, so I opted for Sammy marks . I was at Brooklyn Mall to run errands so I popped in at the Woolworths store there with my drivers license and passport as I lost my ID, and I was told that they can they need a green bar coded ID or temporary ID as it is a new card not a replacement. I went and did my temporary ID and went to Sammy marks yesterday to complete/collect my new store card. I was turned away by the staff saying that even with the temporary ID they cannot assist. I was frustrated and fuming, so I called Brooklyn Mall and spoke to a lovely lady by the name of Kwena who said I should come to Brooklyn, and mind you I went to do my temporary ID in Cullinan, I stay in Mamelodi, then I had to drive to Brooklyn Mall, when I got there I asked for Kwena whom I had spoken to on the phone on m,y way there. She apologized for the inconvenience and withing 5 minutes I got my store card.

First of all I wasted my time, Petrol and airtime because of poor customer service of your staff in Sammy marks and lack of knowledge of their products and procedures. I went to their store on 2 separate occasions, and I had asked if they can assist with a temporary Id which they said they could. but yesterday they were adamant that they can't.

I would never visit your store in Sammy Marks ever again. the service I got there was shocking.

Disappointed Customer, Leago.