Poor Customer Service

I app**** for a new card on 15 October 2017, I was told to return to the Gateway store after 7-10 working days. I returned on 03 November and was advised that the card hasn't reached the store, I should return on Monday the 06th. Due to work commitments I couldn't return on the said date, I went back to the store on 19 November and there was still no sign of the card - none of the staff members could assist. I was put on the line with their Cape Town department who blatantly told me they don't know where is the card and they can't assist me,nor the staff or their supervisor was of assistance. I'm extremely disappointed with this type of service. The information provided by JP and his supervisor(Natasha) did not match, which again is highly frustrating. Such services display a high level of incompetence, which is quite disheartening for such a big establishment.