Poor customer service

Terrible, the customer service consultant Kelly W at the Greenacres branch is giving Woolworths a bad name with her poor customer s****s. Woolworths shouldn't loose there reputation for one worker. As she is representing the company. It's the worst experience ever in the 15 year's since having my Woolworths account I have never been treated like that. We returned a item my mom bought for my son and it had a mark on the collar my son never had this item on not once she then gave attitude because of me questioning this I then said OK fine and took a few other items which each and every item had marks on from the shelves I asked her to please inform higher management that if their policy that they do not except items with marks they must not put items with marks on their shelves upon me saying this to her she told me that this (meaning Woolworths) is not her father's shop! A Response to which I was horrified I too worked at Woolworths as a casual worker whilst studying and I know that saying that to a customer would be a complete NO. Needless to say I almost left your Greenacres Store in the worst of moods but the ladies in the Food store lifted my mood. Woolworths Greenacres have great staff members please see to it that the few bad seeds are trained properly as responding to a customer in this manner is completely unexceptable.