Poor customer service

My husband received a voucher from woolies 2 days ago, a beauty voucher and because he no absolutely nothing about make up he wanted me to use it.i explained 2 Thandile and awso the customer service lady and both sed no they can't help,I've purchased on my husband's account with a permission letter and both our ID in store at the tfg stores,identity as well as truworths. Woolies is the only store that said no without even trying to assist me,I've advised my husband to close his woolies account. I've never experienced such poor service before.ill never buy at woolies in Kenilworth centre again. .oh and BTW instead of assisting me. .the manager was going thru his messages to see if he mayb got the same voucher. .pathetic