Poor customer service

I filled out a form for WW Rewards Cards in Aug/Sep 2014 and left the form with a Teller at WW BalfourPark's Food Market. I continued using the card until 17 Nov 2014, at Centurion store and was adviced by the teller that my details still need to be captured on the system. Early Dec I then popped-in at Balfour Park store and went to Customer Service with a new filled out form. Now last week at BlueBird WW the teller adviced me again that my details are not captured on the system. The thought of having to go to Balfour Park store to fill out the form and provide my details for the third time. I feel this is totally unacceptable as clearly somehow my details were nver captured for some pecu**** reason.