Poor customer service

On the 9th of November 2021, I reported to Woolworths’ Facebook and Instagram inbox that I opened a tin of baked beans that had mould in them. The Facebook team did not even bother to respond to me, shows how much they care about the quality of their food. The Instagram team responded, asked me to provide a bunch of information, promised to escalate the matter and treat it with the urgency that it deserves. 9 days later, all I have is a reference number and not even an email with an apology. If you ever see me using my hard earned money to buy Woolies’ non-perishables, kill me. You don’t know what you’re buying and it’s clear once they have your money, they don’t care about what they’ve sold you.