Poor customer service

<p>I normally pay my installment at the end of the month. I made my normal payment at the end of September and then I decided to do my payment for October on the 6.10 instead of the end of October.When I called to check if my October payment was recieved - I was told by the call centre agent Tariq that my next payment was due on the 13.11. I told him that I had already made my October payment and that my next payment will be at the end of November as normal. He told me that I would be skipping a payment if i did that. The more I told him that this is not the case the more adamant he was that he could not assign my pre payment for the end of October as Woolworths dont do pre-payments. I think that this is totally unacceptable and a total cop - out.</p>