Poor customer Service

<p>I was retrenched in February and I sent all the relevant documentation to the relevant department I then received a email that my claim has been approved and monthly payments will be covered for 12 months and now this month I received a statement to say I am in arrears not once was there a sms a call or a email from Woolworths to say that they will stop paying and now I have a default on my payments all the other companies has informed me from the start this is how long we will pay and your payments will start as of the following date I do think this is very unprofessional and I request urgent feedback regarding the above before I escalate the matter because clearly customer service is not a priority here it seems</p>