Poor customer focus by woolies gift card

On the 6th of March i bought a gift card in Secunda Mall in less than an hour i forgot the card on the trolley, i went to report it at the store. They blocked and email was sent to *** and i was promised to receive sms on Tuesday to collect another gift card. Nothing happened, 7 days later i contacted woolies and i was told to resend email to giftcard address, still no respond or reference number to update me.

I have never seen a company that doesnt attend to customer request like woolies gift card department. this is the worst service ever, I am even starting to doubt if i will ever be reimbursed.