Poor customer experience

I had lost my woolies store card and was advised to rather go to canal walk branch as they provide them immediately. I went there and they couldn't find my account on their system. Cut the long story short, I eventually got my card after almost spending an hour there. On Sunday 22/11, I went to Woolies Parklands outlet and made a purchase to pay with my store card however, they kept saying its declining. I was shocked because I could see the balance went of on the app. Basically, the lovely staff members had to call the customer service call center. That's when **** started where the agent called Kousher blatantly refused to let me speak to the manager and then dropped the line on me. The store manager called again and spoke to a Yolanda whom was very helpful and sorted out our issue. I was at the till at 18:57 as per my slip, and left the store just before 20h00 and remember they closed at 19h00. I am upset because of the humiliation, waste of my time and my family's time and couldn't even cook as it was late.