Poor customer assistance

I opened an account with woolworths. Then was told my account card needs to be collected at the Witbank branch. When I had the time to go all the way from Secunda to Witbank, they told me they do not have my card and that I can get my card at the Secunda branch.

This week monday 01/08/2022 I went in to the Secunda branch, I asked the lady at customer service if she can assist. She made a call, then came to tell me I need to apply for a new account card 🤯

She gave a leaflet to complete and off I went. Today 04/08/2022 I received a message saying that I need to call the customer service number for my application to be completed.

When I did that, the lady over the phone told me My account card was declined but I am approved for a credit card. I told her that I do not want the credit card, I explained my situation and she then transferred me to another lady.

Which then told me I can get a card for my clothing account as it is not older than two years, and that I can go to any branch for assistance???!!!

So why when I was in store in Secunda branch did the lady not assist me?

If all of your customers service employees are not aware of the procedures or advice on how to assist customers I advise you give them the proper training and assistance.

As this is such bad customer service, and one heck of an inconvenience.