Poor Communication and Service

I ordered and item online and when it was not delivered days after indicated day I had to phone the customer services. It then turned out that the courier company could not deliver due to the delivery address being wrong. The item was then return to warehouse / store without me being notified. Now there is no more of the item available nationwide and they are arrnaging for a refund. The courier company did not call me to ask about the delivery address. Woolworths did not inform me that they are struggling with the delivery. Woolworths just send no information that I will no longer receive my order. What would have happened if I did not call them? Most of all I paid for an item and due to poor communication I am not receiving it anymore. Anynother thing is that the order tracking showed it is out for delivery on a certain date, but it turned out that it happened on a different day and there is no tracking option on your orders.