CG
Clarke G

1 reviews | Active since Jun 2009

24 Oct 2016, 08:43

Poor Communication

<p>App**** for a Woolworths Credit Card. Requested to send all documentation. Compelted. </p> <p>Received a Text message advising that the card is ready for collection and to bring supporting dopcuments into store to collect. Went to the store and after 30min of back and forth the card machine cannot print then error code 65, and then i am advised by the Store Manager that the card must be on the way to the store. Next day i call head office and i am advised the applicaiton doesnt look finalised. Shortly after call, i recieve a Pre-Agreement Statement with i sign and send again. I then am told they are not sure where the card is or what is going on. Spoke to Liesel at the call centre on ********** 020 who advised she will call me back. i am not happy with the answer, i want to know when the card will be ready and where. Its been over 7 days now and i expect the card to be deleivered to me for the inconsideration of messages advising me to go and collect the card. I have the messages which i will gladly send forward should you need. </p> <p>I expect a call from head office complains with a solution and time and date of card delivery. </p> <p> </p> <p>Clarke Gouws </p>

0
Replies (0)