Poor client service and non-delivery of online shopping

I placed an online order on 25 Jan 2018 and paid for it. My delivery was supposed to take place on 29 Jan 2018 and today is 4 Feb 2018 and no delivery has still happened. This delivery has been rescheduled 7 times to date and each time I am the one that needs to phone the store to find out what happened to my order. Every time I have to go through a lot of trouble to ensure somebody is home to receive the expected delivery that never happens. The excuse I am given each time is that "the driver did not load your order on his truck", which I think is pretty pathetic as surely there should be some sort of schedule and supervision of orders to be loaded. Never did I receive any communication from them in advance to notify me the order will not be delivered on the scheduled date/time. Each time I am the one that needs to phone them on my account and be placed on hold for up to half an hour just to find out what went wrong. This is truly the worst experience I have ever had and would advise people to think twice before using Woolworths online to purchase anything especially if it is to be dispatched from the V&A Waterfront store as management there seems to not care about client service at all.