Poor client service

I went to Woolworths Wonder park on the 20/02/15 to go collect my card because I was adviced by card division that I can be able to collect my card there. When I got to Woolies I found the guy by the name of Obakeng and he welcomed me, things changed when I told him I have done my application via telephone with the card department, he mumbled in front of me became sower nd said they are giving him a hustle and he's got a lot to do. I then asked him if I was giving him a hustle,and to my surprise he said yes in front of me as a client, started complaining about consultants from Cape Town creating more work for him. Them with an attitude told me about my proof of res not giving me solutions on what to bring he said I won't take this proof of res, I got angry and demanded to see the store manager, he then called Ofentse who is the ops manager, Ofentse asked what can they do to help me, at least Ofentse came up with a solution. But as for Obakeng as someone who's suppose to assist clients nd he makes them feel like a burden, I even asked for his name and told him I was going to report him for his bad service, he said it's fine let me give you my name . I'm disappointed really.