Poor behaviour from Woolworths

I received a delivery this morning from Woolworths – one of the packages had a 2 L plastic milk bottle with what I would describe as a deformed top. I realise what happened when I took the lid off and Saw that under the lid the milk top was all buckled out of shape.

Clearly while standing up this would not be a problem but when put in a bag on its side, the mess was quite considerable. This hadn’t been picked up by the driver who cheerfully passed the package dripping with milk. He genuinely had not noticed

The problem came when I contacted Customer Service to say that the milk had been spilled all over my patio it had also been spilled over my clothes and down my leg. I sent pictures as to the driver to show they had been a problem and asked for a refund of the milk and the delivery since the the cleanup was quite considerable. The milk had gotten into other packets of food and it took me a good 3/4 of an hour to sort all of this out. Ordering a delivery was supposed to save me time not cost me.

All of this would’ve been easily resolved had they refunded the delivery and the milk that had been largely spilled on my patio and down my leg?

Instead, I get a response saying that the issue had been resolved. When I asked what had been resolved and how it had been resolved, I received another message saying you were refunded. I then asked for more clarification since at no point had anyone dealt with this with any sense of respect. The mess is created had left me frustrated enough but to have to follow up twice to find out any information left me downright annoyed. Still no clarification came and in my bank account came the refund for one milk.

Had someone explained something or anything to me I may have understood the complete disregard for my specific request. Instead complete ignorance, lack of information and extreme frustration has left me wondering why I bother the additional money that it costs to get food from a company that used to be a class above the rest.

I had something arrive from checkers once that wasn’t 100% they immediately apologised assured me they would deal with the issue internally and refunded both the item and the Transport.

I think Woolworths has lost its edge and has become an expensive substitute without the additional quality.

Poor behaviour Woolworths