Poor ATTENTION TO DETAIL

I forwarded Woolworths financial services proof of payment of my wife's account. It was attached to the e-mail. I requested that they update their records & confirm once done. I get a response from Vanessa Noncwakazi requesting for the "identity number or account number". I responded by addressing the e-mail to the ACCOUNTS MANAGER, & that the account details is on the e-mail. Today I receive a nameless e-mail requesting for the same information. My observation is that the consultant requires training in ATTENTION TO DETAIL as clearly she has 0 training in this aspect of client services. The fact that the e-mail is nameless is totally unprofessional!! The request in my e-mail is very clear.