Poor and worse service

Hi, I was called by a lady on 24th of may 2019 morning to confirm terms and conditions on my credit card and to inform me that i can collect my credit card from Centurion woolworths. Saturday morning i went there and they said their card printer is not working so i must go to woolworths in mall of Africa in midrand. So i went there and they said my application is still pending. Today on 28th of may i called woolworths from ********** 931 and spoke to meimoona and she said my card application has been withdrawn and she asked me to hold to know the reason of withdrawal. After few minutes she dropped the call. I don't understand whats happening. When will i get my credit card and who will pay for fuel, time and most importantly inconvenience caused? Will you please deliver my card to my work address with dignity?