poor and unacceptable service

I'm so ****ed with the Woolworths online service. I made an online purchase on the 20th of November, I still have not received my parcel to date nor have I received communication regarding the status of my delivery or purchase.

when I check on line it shows the other is on its way and it has been on the way since the 22nd of November.

I called their customer care and all I hear is all agents are busy on calls due to the influx of calls. I sent 3 emails without any response.