Poor and had customer service

Worst customer card service.

We ( mom and my 2 kids) were at Woolworths Jabulani mall to purchase phones, we arrived there at about 2PM on the 16 September 2018, when we got at the cellphobe counter there was no one to assist we asked one of the employees to assist she said the lady who works there was on lunch and we waitged for her for some time and when she finally arrived she greeted and we told her which phones we wanted and then my mom decided to change her order to another phone, she ignored her until my mom raised her voice to her her attention. We know buying a phone is a long process but she took her own time to assist us, my mom who has a knee injury went to sit down but had to come back to the counter, she started complaining about Her knee, until it bled. When we asked for assistance to cover her wound since we did not have enough wipes to wipeher knee she was ignored a cleaner passed by And we asked for cleaning material so we could clean the blood in the floor she have my mom a snide comment about a mop not being necessary and she went away, I then told my daughter to buy paper towels and water so we can clean the floor. A manager passes by and comes back later with firstiad kit so we can dress the wound, when my mom told him what the cleaning lady did, (who by the way was still not back with the cleaning materials) he said she was still busy. What worries me is blood in the floor is not hygienic we never said she should clean the blood.. We told the manager that we had to buy the stuff to clean the floor all he said was sorry. I am seriously disappointed by the experience.

Thanks to a customer who helped my mom get a seat and also assisted with the tissues to cover her wolf while waiting.