Poor and bad service from Woolworths

My name is Lerato Ngobeni contact number ***i have a Woolworths account that was blocked on the 29th of October 2021due to ********** that was taking place at Cape Town then i did a dispute on the 25th of November 2021at Woolworths Westgate Shopping Mall in Johannesburg Roodepoort they promised that my card will be sorted in 10 to 14days.

Today when i call headoffice to do a follow up about my card the consultant by the name of Sisanda told me that my card is still blocked nd they haven't received any dispute regarding my card.Am so hurt nd disappointed that how could the store i grew up shopping at nd the store that promised that it makes a difference give me such a bad bad bad service?

So Woollies may I ask why are u doing this to me because i took all my bonus money to settle the account so i can also make a difference to my children during this holidays? May i ask what my kids are going to eat or to wear since my card is still blocked because one of your staff members didn't send the dispute form to your Headoffice? Why Woolworths why?