Poor account service

I am Mrs HM van Niekerk, ID ***. I have been trying to close my account. I phoned on 28-06-24, There was a credit of about R7.00. I said they must write off the credit. They said they would close the account. I requested an e-mail as confirmation. I never received confirmation. I received an account in July R 15.40. On 29 July I phoned and spoke to Layla. She said this was an insurance cost and she would write it off and close the account. I still have not received confirmation.

I have had this account since 2000. Every month I paid more than the required amount and I never missed payment. For the last few months I received an outstanding balance after I paid although I paid more than the requested amount.

I was informed that there is going to be a monthly "service fee" of R47.50 If there is a balance on my account. This is one of the reasons I am closing my account. Your service is poor to say the least.