Policy is a lie

Woolworths Tygervalley experience - Your policy is a load of nonsense, false advertising and just plain lies!!! Where is the Woolworths we once knew? ( great customer service... what’s that? Biggest joke ever!!! I returned an item received for a gift - I didn’t have the slip.. called prior and googled and said it’s fine to return - after waiting in a Q for 20 minutes ( all the other customers were also highly upset with the so-called customer service being offered) said they could not find the item on the system and won’t be able to refund me - I said system issues are not a customers problem... I was adamant to speak to a manager - this lady Bridgette Kube rocks up and says same thing - needless to say Bridgett was not wearing a name badge and not a very good representative of Woolworths - she could have been some random person from the street...when I asked her where her name badge was advising her title and name - she rudely advised it was in her bag. When asking to speak to a proper store manager - I was advised Princess Majola was unavailable - worst customer experience ever - I have had better service from Pep!!!! Absolutely shocking!!!!