PLEASE UPDATE MY LOAN ACCOUNT AND STORE CARD ON BEAUROUS

I had a loan account with Woolworths..I paid-up the account in 2018 FEB through their lawyers BROOK & LUYT INC and I received a paid up later from the lawyers and I fowarded the letter to Woolworths so that I can be updated to Beaurous...to my surprise while I was applying for a home loan on March 2020 I was rejected because according to EXPERIAN CREDIT BEAUROU my loan account is still in areers of R2486,I phoned WOOLWORTHS customer service I was informed to email my paid-up latter again to (***) I did so and they only rep**** after 72 hours to say I must email my paid-up latter again to (***) I did and they never reply..I phoned customer service again and they say I must email to (***) since they also did not reply I phoned customer service again and they advise me to email my paid-up letter again to *** ZA...I am still waiting fir almost 4 days now no reply and I dont know why do I deserve to be pushed around like tjis for my account to be updated to ITC..please can a relevent department phone me and assist before I take this matter further up ***/ ***