KG
Karin G

1 reviews | Active since Jul 2015

04 Dec 2024, 11:32

Please treat your customers with respect

Soooooooo disappointed in Woolworths San Ridge Square Midrand.

Yesterday, the teller tells me people pick up Woolworths Store cards that have been dropped and use them *****ulently. Then she says to make sure that the card I presented is mine, she asks for my ID which I produced. That should have been enough. However, what irked me is that she then said she needed to take my card and ID to management. This clearly indicated to me that she was convinced I was using someone else's card. I walked with her to the end of the tellers where a manager was called and someone else checked the validity of my card on their system while the manager, teller and I stood there being stared at by customers in the check out queue. This was sooo embarrassing. My Woolworths app says I've spent over R100K at WW this year (a lot of which was at San Ridge) and I will continue with WW but DEFINITELY NOT SAN RIDGE SQUARE BRANCH. They have lost a customer for life. Perhaps the same teller doesn't remember me and I didn't want to get her into trouble but last month when I had a coffee freezo in the top of my trolley, she told me it's so hot and she'd love one of those. In my kindness I slipped her R50 so she could buy one for herself when on a break and then yesterday she treats me like a ********...... not giving my business to Woolworths San Ridge Square again. Very angry!!!!

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