PLEASE CLOSE THE ACCOUNT THAT HAS BEEN PAID OFF IN FULL!

I am absolutely dissatisfied and upset at the level of indifference and lack of professionalism I received for numerous Woolworths consultants in person and over the telephone.

I have credit facility account and since the beginning of the lockdown I intended to pay it off in full and close it. That has been a mission since the beginning.

I first went to the woolworths in sunward to make payment and was told that they could not assist me with making the payment or give direction to how I could do so. I had to make a call to woolworths call centre and was told to make a deposit myself and that was done. A call was then again made to instruct that the account be closed but I was told again that over 2days since settlement I had to pay an additional R500 that accrued as interest. I went to woolworths at carnival mall to pay up that amount which went up to R1200 by then. I paid up and the consultant told me that the account will be closed - and email has been sent instructing that and that we would receive a call/sms as confirmation. That never happened.

then a debit order went off from my account to woolworths and I subsequently charged by my back as that money was not there. I called again to check why debit orders were still going off my account that has been fully paid off and was sent from one consultant to another with out any help, with the consultants telling me that I could report them on Hello Peter if I would Like.

Woolworths can you please sort this matter out as I have been a loyal and good paying customer for years and now this reflects that I had bad judgement about the quality of service woolworths would have or could show.