Play and Win Voucher

I won a voucher during the play and win campaign. I was unable to use the voucher due to the voucher not being app**** correctly at the store checkout. The free gift was not deducted. I raised an online query in 12Nov2025 (WW-108004-C1X0D2) and the query was incorrectly closed on 20Nov2025. I followed up on 21Nov, 27Nov and again on 08Dec and no response has been received to date. The voucher has since expired. I waited over 2 hours while the store manager attempted to resolve the issue via the call center, the call center responded that an online query should be raised by myself.