Play and Win

I am really very annoyed that my issue is still not resolved. I could not participate in the Play and Win in November despite numerous requests submitted by email to have it sorted. When the new competition was announce to start early December I sent an email again. A consultant contacted me and assured me that I will start getting the emails from the day it was starting. To this day nothing has been received and my emails are being ignored. Every Woolworth rewards card holder should have the opportunity to Play and Win ! This is very annoying. The consultants that contacted me were not professional and did not display the normal levels of service provided by Woolworths employees. Seems to be the general trend at most places these days. Woolworths I am a very disgruntled client.