Placed order and paid for next day delivery - DID NOT RECEIVE IT!

Dear @woolworths_sa. Please explain to me why I paid R75 delivery fee to receive my order the next day... yet I am still waiting, and it is now the 10th??? I placed my order on the 8th and paid extra so that I could have it on the 9th. No delivery... I get a call this morning from Dawn Wing to confirm my address. When I asked when I am getting the order, the lady casually says "tomorrow" I called the call center twice and held on for a total of 1 hour 20 minutes. Each time I got the usual "it has been escalated" "management will escalate to Dawn Wing" blah blah blah On the last call, the lady PROMISED over and over again that the team leader will call me in 5 minutes. She even said that she walked to his office. Guess what?? No phone call.

The reason why I paid for next day delivery was so that I would have it for tomorrow morning. Now, I need to go the mall and buy the exact same thing (if I'm lucky to even find the correct sizes) Then I will need to come back to the mall and return the order that I placed. I also lose the delivery fee that I paid. So please explain your process and customer service to me @woolworths Some may think that I'm being so petty about clothes and a measly R75... it's not about clothes. It's about customer service. It's about keeping a promise. It's about not inconveniencing your client. This is what you have done now. I did my part. I ordered on time.