Personal loan which I never had with Woolworths

We were forced to install their application and with one heck of battle exceeded. When opening the app I all of a sudden saw that a personal loan which I never requested from them is now handed over for further legal action because the so called loan is in arrears with R 25. Trying to get it sorted through their call centre turned out to be a waste of time and cell phone airtime. I now have to fill in an affidavit to get them to look into a possibility ***** situation. What an absolute joke!!! Trying to get it sorted is another three hours of wasted time.