People not doing their job, Leading 2 Inconvenienc

Some time last month I opened a Woolies Credit Card at Woolworths Galleria. <br> <br> Few days later I received an sms and I took my ID and proof of res with me as instructed to collect my card. The lady who assisted me in Woolworths Pavillion phoned head office people to activate my card, and she made copies of my FICA documents which she said he'll fax to Woolworths people who'll update the system upon receiving those FICA docs.<br> <br> Now what I call \COMPLETE INCONVENIENCE"happened over the passed weekend when I went to the ATM to enjoy the conveniences of having that card - afterwhich surprisingly the ATM released a slip saying I cannot proceed with the withdrawal since Fica documents were not submitted.<br> <br> I visited the nearest Woolies store (Umlazi) and they assisted me to phone the helpline. I spoke to a lady who informed me that Woolworths Pavillion sent unclear copies to Woolworths Fin Services"