payment update letter

I've been making my regular payments with Woolworth , I called them yesterday the 19th October requesting for a payment update letter , as the bank financing for the car is in need of that letter , I've been told that my account as defaulted in August , which is not true . <br> ive emailed <br> [Email Removed] and no one even bothered themselves to reply to my email . I told the call centre how urgent this matter is as I need to collect the car on Saturday and running out of time . <br> and they are telling me to wait for 2 /4 working days for the letter , even after explaining myself . <br>