Payment not allocated 10 days after it was paid

On the 20/10/2015. I paid an amount of R2000 into my credit card. By Friday the 23/10/2015 it was still not reflecting on my card. On Monday the 26/10/2015 I called the call centre who told me to fax. Email proof of the payment which I did and they received at 9.10am on the 23/10/2015. On Wednesday the 28/10/2015 I had to call them again (no one had the courtesy to call me) and was told they found the money and they had sent a request to their finance department on Tuesday the 27/10/2015 at 2:50pm to allocate the money.<br> Nothing again. SO yesterday I called Again and was give the same story but this time I was told by Anthony he would call me by this morning - REALLY- I checked my account again this morning still no allocations.<br> What is happening with your store - don't you want us as customers? I get treated better by Pep stores.<br> Change your greeting - you cannot reward us for being loyal when your service sucks.<br> WIll some one sort out my account - OH I FORGOT YOU DONT NEED US