PATHETIC WOOLWORTHS SERVICE

I am so disappointed with Woolworths food, specifically Woolworths the Sanctuary.

On the 27th May, I placed 2 different orders for Granola that was on price to go. On both orders it was on stock online with an option to collect at Woolworths The Sanctuary. After completing my orders, I patiently waited for the pick up time, only to be called by a very under informing Woolies staff telling me WE DONT HAVE STOCK and that was it! Me being very puzzled at this time I ask so what is the next step, Can you not source out stock at another branch, I can wait only to be answered no, you will get a refund. My question is why allow me to make an order with an option to pick up when there is no stock. I ask a dedicated friend of mine who works for the woolies group, who takes it up with the sanctuary store manager. The manager responds that he is sourcing stock elsewhere. Today marks 45 days wit no stock and no refund. I laid a query on the 15th June, No one bothered to call. I asked the store manager on the 28th of June to Kindly liaise with relevant departments to process refund for the orders, NOTHING, NOTHING NO RESPONSE. I am out of words with woolies and their pathetic service as I had not expected it from one of the leading retailers who has made us all believe they pride themselves in excellent customer service.