Pathetic Woolworths Online Service

Yesterday my wife ordered Groceries from Woolworths Online for delivery between 07H00 and 09H00 today. The driver had still not appeared by 09H00. She phoned them, three times, only to be told that they don't have the driver's contact details. We live 5 minutes from the store, but due to time constraints on our side, decided to order online. We eventually ended up cancelling the order as we could no longer wait. This is the THIRD time that we have experienced this pathetic service delivery. We will no longer be ordering or supporting Woolworths. We will rather use Checkers 60Sixty because they are also 5 minutes away from us and have always delivered within 30 minutes (without having to schedule a delivery slot)!! Based on what I've read on this site I can see that Woolworths don't really care about customer support or retention. If there was an option for no STAR, I would have rated them less than that. Pathetic!!!