pathetic unprofessional service

<p><span style="font-size: 14px; line-height: normal;">I app**** for a credit card at fourways mall,they captured the spelling of my surname incorrectly,i called the call center to complete the application and advised them of the correct spelling,i also rmailed them the relevant documents and to change the spelling,all was approved i went to the branch to collect my card and was told that the spelling was incorrect????after i notified them 3 times?i waited 2 hours at the branch for them to sort this out which they couldnt,i spoke to brenda and mathidiso her manager,both of them are rude and *********** and have no customer service s****s,they dont know how to deal with queries,their systems are as useless as there are,she left the room so many times i had to tell her what to do,her manager was speaking about me outside the room in their language as my partner was sitting outside and he notified me,i left with my issues unresolved!!!!! They promised to call me this morning which they havent i called then and the manager has the audacity to lie to me i confronted her about her talking about me and she continued to lie and talk above me and not give me the opportunity to air my views,i am the customer and i was not treated with honesty and respect further more i dont appreciate them speaking about me when they messed up and captured my surname incorrectly as i filled the form at fourways branch,its pathetic ********* behaviour,im trully upset and annoyed at woolworths fourways mall,u guys have no customer s****s or standards and ur staff theres no words for them!!!!!!!</span></p>