Pathetic Services/Appalling Services

I have been having so much problems with my Woolworths account and decided to go to Woolworths Sandton to make an inquiry as my have been paying my account on a monthly basis but there seems to be no difference to my outstanding balance. Woolworths Sandton could not sort me out with a statement and suggested i contact the call center to send my statement which would show detailed transactions of my payment..... so i get through to a really unprofessional, arrogant, self centered agent by the name of PHOEBE, who told me i cannot get my statement and have to wait for 24-48 hours. i found this very unexpectable as i needed to find out why my balance was still so high and make payment arrangements as well. since she was unable to assist me i asked to speak to a Manager who could assist me and she advised all Managers were busy and could not take my call. i then asked to speak to the 2IC as there was no Manager available and she tells me they also not available. i advised her that because i need to sort out this matter urgently, i would hold until a Manager or 2IC becomes available. She has the nerve to tell me that "i'm blocking the line queues and that she will hang up".I asked for a reference for the call she said the reference for the call was her name.She then dropped the phone in my ear. Is thiswhat you call customer service? I'm so disgusted at the level of professionalism your agent had towards me and honestly all I want to do is sort out my account and have nothing to do woolworths ever again .The only reason I have an account with you guys is because i need a credit profile.I finally spoke to a "manager" because I called again and holding for God knows i don't know how long and she then gave me the correct reference no: ********** 42 and ********** 62.You call centre probably receives thousands of calls a day and their people behind the phones with no soft s****s,who shouldn't be taking calls because they lack manners and probably take for granted the people that call in on daily not knowing the reason they have jobs at the call centre is because of us.You honestly need to look into sending your agents for training on QUALITY customer services , they have a lot to learn, not that you care...I know that you'll be ignoring this ,I wont be surprised this is the services that you provide, I will be going onto each and every single social network platform and let the world know of my experience with Woolworths... Please be informed that I will make it my mission to inform the world that you don't have QUALITY staff.