Pathetic services

I places an order on the Woolworths App and ordered Items which were supposed to be delivered before 12PM via Dash.

My order was incorrect infact instead of receiving Food items along with my daughter's Pampers Diapers I received 2 5L spring water bottles and Devil's Peak Lager.

When the driver arrived I asked him where is the Diapers and he argued with me and said there were no Diapers on my order.

I immediately called the call center and was not assisted instead I was being patronized by one of the call center agents. Someone else called me back who failed to display active listening skills. Whom I had to repeat myself too on more than 4 instances, this agent told me she can not tell me when this will be resolved.

I need this matter to be resolved ASAP. Money was deducted from my account immediately and I received an incorrect order.

What must I do with alcohol when I do not consume alcohol and where is my order?