Pathetic Service - Woolworths Online

Good day,

I would like to express how dissapointed I am with the service I am currently experiencing with woolworths and their Pargo service.

On the 23rd December, I did an online order (Order Number o***) and requested that it is delivered to the V&A Waterfront.

On the 27th December at 2:37pm I received an email to inform me that my order (ESP1T***4) was ready to be collected at the V&A Waterfront.

Due to being busy, I was unable to go on that day.

On the 01st January 2025, I received an email again to remind me that the parcel is ready I must not forget to collect.

On the 3rd January, I went to the store and I waited close to 30 minutes as the consultants were trying to find my parcel. Eventually the lady who does or recieves remembered that there was a not she wrote down and on the that there was two parcels that were not received at the store on the 27th December 2025 and one of those parcels was my parcel.

I was so furious, for the waste of time and my petrol all the way from Khayelitsha.

I emailed their customer service and up until today no one has reached out.

I would really like for some one to be accountable for this.