Pathetic Service - Woolworths Dash

Woolworths Dash – A Broken Promise & No Accountability

I may not be your highest-spending customer, but I am a paying one. And yesterday. That trust was completely misplaced. My order was not delivered. I called twice yesterday — no callback, no solution. This morning I spoke to Promise, then Senzo (a supervisor, I assume), who casually told me there’s nothing more he can do and ended the call while I was still expressing my dissatisfaction. Not only did the call centre take down my number incorrectly, but no one took accountability. This isn’t a once-off. The previous order was also not delivered. Apparently, it was refunded — but how would I know? And now, for the second time, I must sit and wait three days for a refund when the money left my account immediately. Meanwhile, my children went to school with no food. And they’ll come home to an empty kitchen — because of Woolworths’ inefficiency, lack of care, and refusal to act with urgency. Don’t tell me about protocols. Pick n Pay refunds directly into a customer wallet — they at least ensure the customer is not left stranded. Woolworths Dash, on the other hand, has shown me that customer service is now a lost art. Take a moment and look at your Hello Peter reviews. This isn’t just about me. It’s a pattern — and it should worry you.