RD
Rhoda D

1 reviews | Active since Jul 2022

22 Jul 2023, 12:31

PATHETIC SERVICE. Overcharged 3 times the price for an item.

Good day I'm only selecting one star, as I'm unable to select anything worse. I was overcharged at Woolworths Laguna Mall. Paying three times the price of a food item. It was not an expensive item and did not realise this until I gave the item to the person I had purchased it for and he saw the incorrect price tag that an attendant placed on the food item. I complained to Customer service, requesting a voucher refund for the difference, as I had no intention of racking up extra costs to drive back to the store, which I dont normally frequent anyway. Worse than being overcharged, was not receiving an email to my complaint by Customer Services. I emailed again. Still no response. Why is there a Customer Services Department? I sent another email to their Financial Services complaints section and they responded, but I was informed to just go back to the store. As I explained in my email, I would have to pay petrol to go back to the store to get a credit that would cost less than the mileage costs incurred. Not to mention additional time lost, thus I had no intention of returning to the store for an error caused by them. Clearly, to them, so what if I was charged 3 times the price for an item. I should just have to suck it up. Even if I didnt receive a refund, there was no attempt to even offer assistance to contact the store. Total nonchalance!!! PATHETIC SERVICE!!!

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