Pathetic service / order number ***

WOOLWORTHS please advise I shopped online for perfume which was supposed to be delivered by ram couriers. The courier company never contacted me but delivered by package to someone else i have been calling your call centre every day since Tuesday speaking to consultants who are rude and unable to answer or give feedback. i keep getting told that they sent an email and there is no response so nothing can be done. no refund not resending my items so if it takes 6 months to locate the package am i supposed to wait. its absolutely pathetic service from woolworths and i will never shop from you guys again!