Pathetic service online shopping

I made an order via their app on the 11th of Feb already, only to receive someone else's order (someone who is in Cape Town, while I am in JHB?!) on the 18th. I notified Woolworths immediately, but it took days before they finally came to collect the wrong items.

I have spoken to different members of their customer service four times already, and every time I am told they are escalating the matter and following up, but to date I have still not received the items I paid for. In fact, on my last call with customer services they could not even tell me where my items are at the moment.

This is beyond pathetic. I will never in my life use their online shopping service again, and I will warn everyone I know not to use their online platforms either.